The Orange et moi application allows you at any time to follow the details of your consumption, manage your bills, your packages as well as the options and equipment of your mobile and internet-TV-telephone contracts.
Looking for information or having a problem? The Help section provides you with online solutions and allows you to chat with an Orange adviser by messaging.
If you prefer to go to an Orange store, the application allows you to locate a store near you and make an appointment.

Tip: a widget gives you access to your consumption monitoring at a glance.
How to install it? Make a long press from the home page of your mobile or tablet and choose the "Orange and me" widget.

With Orange et moi, enjoy many features:
- Track your orders
- Follow the details of your consumption for all your offers
- View, download and pay your bills
- Update your bank details and change payment method
- Change offer or mobile phone
- Subscribe or cancel your options
- Top up mobile credit for prepaid or blocked mobile plans
- Consult your included destinations, international rates
- Subscribe to a travel pass and schedule its activation date
- Access emergency actions: PUK code, line suspension, unlocking, etc.
- Control the services of your Livebox remotely
- Test and troubleshoot your Livebox and connected equipment
- Test and troubleshoot your services and equipment
- Go to the Help section and talk to an advisor
- Make and manage your appointments in an Orange store
- Modify your information and personal data
- Manage the day-to-day of your contracts (proxy, move, transfer of offer, termination)
- Stay informed with the notification center

To note ! The Orange et moi application is compatible with the accessibility options of your mobile or tablet.
Also take advantage of dark mode to rest your eyes and maximize your battery. The feature is accessible from the navigation bar of the application:
Account > App Settings > Display.

Contribute! In order to continue to guarantee you the best quality of service wherever you are, participate in the improvement of network coverage (thanks to the collection of technical network data).

Do you want to understand the permissions requested by the application and keep control over your personal data? Go to the “Privacy and confidentiality” section accessible from the Account tab of the navigation bar of the application or on https://assistance.orange.fr/oid/81503

Do you like the Orange et moi app? Feel free to write a review on the store!

* Downloading and use in the Orange et moi customer area are free (excluding the cost of mobile internet connection depending on the subscribed offer).
* The Orange et moi application is accessible to Orange France private customers with a mobile or internet offer.

La nouvelle version d’Orange et moi est disponible. Téléchargez-la !
Des correctifs ont été apportés afin d’améliorer l’application.