The description of LimeChat
A powerful e-commerce help desk to manage, follow up & collaborate with your CX team to deliver excellent customer service on the go. Be on top of customer conversations and reduce bounce rate anytime and anywhere.
• A Single Helpdesk for ALL Your Channels
Get conversations pooled in from all mediums - Whatsapp, Messenger, Web chat, Email, Facebook, Instagram. Put conversations for follow-up, waiting, resolved, close and open so your team can take it forward without delay.
• Give Priority to Loyal + Important Customers
Find specific conversations based on tags like status, agents, starred, alert, new etc on conversations. Our AI auto-labels and prioritizes incoming queries so that you can focus your efforts on the customers that matter the most.
• Instantly + Easily Share Order Tracking Status
Get detailed information about orders associated with a conversation and convey the same to your customers within seconds. The Limechat chatbot, created exclusively for E-Com understands all possible queries related to order tracking and responds accordingly.
• Share the Latest Product Prices and Discounts
Respond to your pre-purchase visitors in one click with product details such as images, info, and discounts in an aesthetic product card. Improve conversion rates with instant responses to convert your support team into a revenue centre.
• Never Miss a Message from Your Customer
Get real-time notifications for conversations from your customers. Reduce FRT with canned responses created exclusively for D2C brands.
• Route Queries to the Best Team Member
Have a tricky customer? Let your other team members know via private notes.
• Always Stay on Top of your Key CX Metrics
Measure important CX metrics such as FRT, Resolution Time, and open conversations to get a real-time snapshot of your customer support. Break down each metrics by agents, conversation labels, days, time of day etc. to get an in-depth understanding of your team's performance.
Download the Limechat app and login using your existing details.
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