[Measures to be taken when updating/installing the Play Store app is delayed]
- Samsung Phone: Settings->Applications->Google Play Store->Storage->Clear data and cache and try again
- LG phone: Settings->Apps and notifications->App information->Google Play Store->Storage->Clear data and cache and try again
If the app of our company or other companies cannot be installed even after taking measures, please contact the mobile phone manufacturer.

[KB Securities M-able communication window]
· Customer Center: 1588-6611 (Telephone Consultation: Weekdays 8:00 am - 6:00 pm)
  [Service menu]
Report on financial fraud damage and payment suspension 76 times, inquiry related to public offering stock subscription # (clearly), quick order / execution service 1 time, price and index inquiry 2 times, order and execution history 3 times, balance and transaction history inquiry 4 times, Banking and subscription business no. 5, financial product no. 6, financial fraud and accident report no. 7, account
and other services No. 8, contact number 0 for counseling staff, contact number 12 for retirement pension department

Overseas Stock Consultation 02-6114-1630 (24 hours), Overseas Derivatives Consultation 02-6114-1500 (24 hours)
Prime customer consultation (for non-face-to-face account opening customers): 1566-0055 (Phone consultation: weekdays 8:30 am - 16:30 pm)
Consultation Talk: M-able App > Prime Club Menu > Prime Consultation > Prime Consultation Talk
Bulletin board consultation: M-able app > Prime Club menu > Prime consultation > Prime board consultation
Reservation consultation: M-able app > Prime Club menu > Prime consultation > Prime reservation consultation
· Email: [email protected]

[Guide to opening a non-face-to-face account]
M-able app> Click the menu at the bottom left> Customer service at the bottom left> Open an account> Select the menu to open a non-face-to-face account
☞ If you do not have a KB Securities account, please use various financial services of KB Securities such as domestic stock investment, overseas stock investment, decimal point trading, and fund after opening a non-face-to-face account.


[Frequently Asked Questions]
When phone calls/text messages are not received during ARS authentication and mobile phone identity authentication
☞ Please check if the registered phone number and the phone number you want to receive are correct.
1) Check if 1588-6611/02-1588-6611 is spam
2) After checking the Whohoo application, check whether our phone number is spam in the application
3) Check whether you have subscribed to the premium spam blocking service of the telecommunication company
A phenomenon in which the app is initialized when exiting and entering the app or running the app after checking other apps
1) It may be due to insufficient memory due to background apps, so please close the background apps first and then run it again.
2) Settings>Battery and Device Care List>Battery Item>Background Usage Restriction List>M-able Check->Delete->Power Saving Exception App->M-able Check->Add
I don't know how to turn off the push alarm
☞ It can be set in [M-able lower left menu->Preferences->Notification] in the lower menu bar
 
※ For smoother login and service use, we ask that you register and use multiple authentication methods.
Certificate menu location> Click the lower left menu> Select Authentication/OTP> Issuance of multiple certificates such as KB mobile authentication and simple authentication

[M-able main service guide]
Please experience successful investment through 'M-able', a comprehensive financial platform of KB Securities.
1. Providing an integrated trading environment for domestic/overseas stocks and domestic/overseas futures options
2. Providing an easy trading environment for users who are new to stock trading
3. Various investment products such as funds/ELS/bonds/issued notes and comprehensive asset management services including the latest asset management trends
4. Provision of 'Advanced Stocks' that can check stocks of stockholders and 'Algorithm Recommended Stocks', a stock recommendation service based on data analysis
5. 'PRIME CLUB', a specialized investment information service provided only by KB Securities
6. Provision of notification services under various conditions, such as achievement of target rate of return of holdings, occurrence of disclosure of holdings/interests, and status of non-trading details.
7. Providing Kakao Talk-based Kakao authentication service that does not require an official certificate
8. Provide a stock gift service that allows you to gift stocks to close friends, acquaintances, and family
9. Provides decimal trading service that allows you to invest in promising foreign stocks such as Apple and Google with just 1,000 won

 [Guidelines for using app access rights]
This app accesses only the necessary rights to provide services in accordance with Article 22-2 of the [Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.], and the contents are as follows.
 
[Required access rights]
- Storage space: Save/read files for app use
- Phone: Check device information and status, connect to customer center
 
[Optional access rights]
-Location: Search my location for branch information
- Camera: ID photo shoot, etc.
- Microphone: Identification through voice menu search and connection with staff in charge (video authentication) * Non-face-to-face account opening/product subscription work, etc.
*You can use essential services even if you do not agree to the permission of selective access, but there may be restrictions on the use of some functions.

*Items for credit disorder investigation (prevention of voice phishing damage for customers using “0000 Bank” app through detection of malicious apps): malicious app detection information, diagnostic information on detected malicious apps
 
※ If you are using a smartphone with Android O.S 6.0 or lower version, all essential access rights can be applied without optional access rights. In this case, check if the operating system of the smartphone can be upgraded to Android 6.0 or higher, and after upgrading, you must delete and reinstall the already installed app in order to set up access rights normally.

- 안정성 향상